B2B Lock | How can I keep password login instead of email OTP?

🔄 Shopify is shifting to Email + OTP login

As part of recent updates, Shopify is transitioning all stores to the New Customer Accounts, where customers log in using a one-time 6-digit code sent to their email — no password required.

This change is designed to:

• Improve security and convenience
• Offer better compatibility with Shop Pay and B2B features
• Simplify customer onboarding

However, as a result:

• New Shopify themes no longer support the old login form (email + password)
• Even if you switch your settings to Legacy Customer Accounts, the login page may still show the new OTP form
• Shopify is expected to fully deprecate legacy login in the long term

🙋 Still want the classic password login?

If your store requires customers to log in with email + password, we’ve got your back!

✅ We offer FREE setup of a custom legacy-style login form — tailored to your current theme.

🎁 Whether you're running a new theme or just prefer the classic style, we'll make it work for you at no extra cost.

📩 How to get this setup

Just click Contact Us below and let us know you’d like to keep the legacy login form.

We’ll take care of the rest.

💬 Contact us to request password login setup ← (insert button or link)

👉 For developers or store owners who prefer to set it up manually, check our technical guide:

📄 Manual Setup: Display Password Login Form in Your Theme ←

Updated on: 10/07/2025