B2B Solution | Why don't I receive any notifications after registering an account?

If you don't receive any notification after submitting a Registration Form created by our app, please check the settings below:

1. Go to Customer Management > Registration Form > Email Configuration > check if you enable notifications there

2. If you already enable the notifications you need and still don't get notified, please have a look at your Spam/Junk folder. To avoid notifications from going to Spam/Junk folder, please check if you set up Sender email. Read more.
3. If you are the store owner and don't get notified, please check and ensure that the Sender email and the email you set up to receive notifications are different

4. If you don't get notified as a registered customers, please go to Customer Management > Registration Form > Configuration **> edit your Registration Form > check if you enable **Email notification for approved/declined customers

If you follow all the steps and still don't receive any notifications, please feel free to drop us a line on live chat or via email.

Hope this article helpful. Wish you a cracking day 😊!

By Emma C.

Updated on: 27/05/2025